Resort Policies/House Rules

We are committed to delivering an exceptionally wholesome, secure, and welcoming beach resort experience for our valued guests. The following set of Policies/House Rules has been established in accordance with industry norms, our management and operational protocols, as well as our own extensive experience in owning and running Ziba Beach Resort. These Resort Policies/House Rules form an integral part of our agreement with you as a guest at our resort. By perusing and endorsing our resort registration, you acknowledge your consent to adhere to all of these Resort Policies/House Rules, terms, conditions, and procedures. These guidelines are provided here to ensure the safety and serenity of our guests and to establish clear mutual expectations between Ziba Beach Resort and our visitors. It’s important to note that our Policies/House Rules may be subject to occasional updates, so we encourage you to revisit them regularly.

GENERAL POLICIES

ROOM RATES

The room rate is for the room only except for all inclusive bookings that cover meal and drinks. All room rates are exclusive of any government taxes [7.5% VAT and 5% Consumption Tax] and other services are available at extra cost.

ALL INCLUSIVE

In addition to your room, three a-la-carte meals, snacks, limited drinks and water are provided per night booking. Personal food is not allowed on ZIBA Property, neither will the kitchen assist with microwave support.

CHECK-IN

Check in is from 2pm. Please present your ID card, Passport or Temporary Residence Card upon Check-in. By Law visitors must present personal documents for resort records. These documents will be returned.

DEPATURE

Check out time is 12pm, please inform the reception(on or before 10am) if you wish to retain your room beyond this time, note that late checkout fees apply from 1pm and you will be charged the full room rate if you are still in your room after 4pm depending on availability. On failure of the guest to vacate the room on expiry or period the management shall have the right to remove the guest and his/her belongings from the room occupied by the Guest.

CHECK-OUT PROCEDURE

Check-out time is 12 p.m. Please check-out with Front Desk so that housekeeping may begin cleaning your room as soon as possible. If you require a later check-out, please contact Front Desk prior to the day of your departure and we will do our best to accommodate your request but it depends on availability. A charge may apply for late check-out.

GUEST’S BELONGINGS

Guests are particularly requested to lock the door of their rooms when going out or when going to bed. The Management will not in any way whatsoever be responsible for any loss / or damage to the Guest’s belongings or any other property from either the hotel room or the locker or any other part of the hotel for any cause whatsoever including theft or pilferage.

ROOM OCCUPANCY

Each room has it’s identified maximum number of occupants. Please note that we reserve the right to refuse entry where room occupancy is exceeded.

PETS

Ziba Beach Resort maintains a no pet policy

HAZARDOUS GOODS

Bringing articles of a combustible or hazardous nature and/or prohibited goods and/or goods of objectionable nature is prohibited. The Guest shall be solely liable and responsible to the management, for all loss financial or otherwise and damage that may be caused by such articles or as a result of the guests’ own negligence and non-observance of any / instructions. Gambling, contraband, prostitution, weapons, explosives, flammable objects, poisons, drugs, animals and pungent food are strictly prohibited on resort premises. ZIBA reserves the right to refuse entry to any guest found to be in possession of hazardous or prohibited goods.

DAMAGE TO PROPERTY

The guest will be held responsible for any loss or damage to the hotel property caused by themselves, their guests or any person for whom they are responsible.

CCTV FOOTAGE

CCTV systems operate in the resort’s communal areas. Video surveillance is carried out for the guests’ and staff’s personal security and to ensure the high standard of service.

QUIET HOURS

Our quiet hours are within the hours of 11pm to 8am. If you become aware of a disruptive guest, please contact Reception staff immediately by room intercom or in person. Televisions, voices, and media devices must be kept at a respectful low level at all times.

PHOTOGRAPHY AND VIDEOS

Using photographs and video’s taken in the resort for commercial or public purposes is illegal. Those who do so will be subject to prosecution.

REQUEST

All requests entered or sent at the time of bookings are subject to availability and ZIBA will try to fulfil the requests but will bear no responsibility.

DO-NOT DISTURB AND ACCESS TO ROOMS

To provide all of our guests with exceptionally clean and safe hotel experience, we provide daily housekeeping. Our Housekeeping Staff will honor the “IN” door hanger once during a twelve-hour period indicating that the room is occupied. The Housekeeping Staff is required to enter the room at subsequent times to clean the room, check for safety, and verify the condition of the room. Management reserves the right to enter a room with a known status of “IN” for reasonable purposes, such as an emergency, housekeeping, maintenance, verify that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our Hotel Policy/House Rules. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction.

CHILDREN

As the parents, guardians, or chaperones of children you are personally and legally responsible for and must supervise them at all times. For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the resort’s property unsupervised. Children are not allowed in the Playground area without being accompanied and supervised by their parent/guardian/chaperone. Children below the age of 12years are not allowed to stay over at our overwater terrace rooms and suites.

FIRE SAFETY POLICY

We have implemented a comprehensive fire prevention program that includes regular inspections, maintenance and staff training in accordance to law. The resort is fully equipped with smoke detectors and fire alarms that are tested to ensure they are in good working conditions. The fire safety information in the guest room welcome book, including emergency evacuation plans are clearly communicated and updated from time to time. If a guest’s actions, intentional or accidental, results in a fires due to negligence, liability will fall on the guest for starting a fire in the resort premises.

SMOKING FREE

Ziba Beach Resort has been Smoking-Free since the opening in August 2023. For safety and to assure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, walls, and furniture we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products in our facility.

This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others. Smoking is only permitted at the beach front outside our gates. There will be a N100,000 fee for thorough cleaning services charged to guest who chooses to smoke in a bedroom or within the resort premises. Marijuana is prohibited at all times.

NO-COOKING, COOKING APPLIANCES, COMBUSTIBLES, OR FIREWORKS

The safety of our guests, staff, and this facility is extremely important to us. Preparation of food in guest rooms by any type of cooking appliances is prohibited. A minimum fee of N200,000 will be charged for cooking in a room,

including, but not limited to hot plates, toaster ovens, water heaters, rice cookers, combustible, open flame, barbecue grill, burners, heating appliance, or any other item intended for cooking. Open fires, flames or cooking grills, either charcoal or gas, and fireworks are not allowed anywhere on the resort property. For food and drinks, please always order at the restaurant.

LOST AND FOUND

Upon check-out, all guests are expected to properly check their environs to ensure no personal items are left behind. Ziba Beach Resort assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please contact us immediately at the Front office desk and we will try to assist you in locating your lost item.

The guest is responsible for pickup and where the item remains unclaimed within 2 weeks, Ziba will donate or destroy the item. Perishable items, underwear, and miscellaneous toiletries are discarded.

THIRD PARTY BOOKINGS

In the case of cancellation or modifications to reservations made through sources other than directly with ZIBA BEACH RESORT or its own website, the resort recommends that guests first contact their source of booking for assistance before approaching resort staff.

ADDITIONAL BEDDING

A limited number of beds and baby cribs are available upon request. Availability is on a first-come, first-served basis for all the rooms. Maximum capacity of baby crib is one (1) per room. For safety, pillows are not provided for cribs.

DAMAGE TO ROOM

Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, artwork, etc. will be charge at 120% of full and new replacement value plus any shipping and handling charges. Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the registered guest. In extreme cases, criminal charges will be pursued.

DAMAGE TO MATTRESSES AND BEDDING

Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a N50,000 charge for the special cleaning, repair or replacement of the damaged article.

RIGHT TO REFUSE SERVICE

Ziba Beach Resort is privately operated. We reserve the right to refuse service to anyone for any reason(s) and that does not violate the Republic of Nigeria’s laws. Ziba Beach Resort has a zero-tolerance policy in which we will refuse to admit or refuse service or accommodation in our resort or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by management of the resort.

CHANGES OR MODIFICATION TO THE RESORT POLICY/HOUSE RULES

Ziba Beach resort reserves the right to amend, modify, change, cancel, vary or add to these Resort Policies/House Rules or the arrangements and content featured on our Resort website at any time without prior notice. A copy of this Resort Policy/House Rules is located on our website, and available from Front Desk staff upon request.

Ziba Beach Resort Cancellation Policy

CANCELLATION

Ziba Beach Resort is not responsible for weather conditions, personal emergencies, or schedule changes. Reservations must be cancelled not less than fourteen [14] days to receive a full refund. 

If reservations are cancelled less than 14 days before the arrival date, no refunds will be provided, you have an option to reschedule.  Where you wish to reschedule, it must be done not less than 7 days to your stay otherwise the booking is forfeited. Once rescheduling has been done, no refunds WILL be made to the guest. 


NO SHOW CHARGES

Failure to check in on the scheduled arrival date for a reservation guaranteed will result in a No-Show fee being charged to your deposit. No-show fee being the entire cost of your booking.

RESCHEDULING

 With notice provided, your booking can be rescheduled, once at no additional cost, to a future date within six calendar months of the original scheduled arrival date: See timeframe below:

  1. Day Passes – 72 hours notice required
  2. Individual Booking – 7 days notice required
  3. Group Booking – 3 week’s notice required

Where guests preferred new date exceeds 6 months, an additional charge of 15% will be added to the total bill. If a reschedule does not happen within 4 months and guest does not make payment for future date, the booking will be forfeited.

Where price increases occur, you will be asked to pay the difference for your booking.

GROUP RESERVATIONS

Large group/Block reservations must be cancelled six (6) weeks prior to arrival date. Reservations cancelled after that date will be charged at one (1) full night charge plus tax for each room reserved and the balance of their reservations cancelled and refunded.

Reservations cancelled less than three {3} week prior to arrival date will attract full payment.

PEAK SEASON

We operate a no Cancellation/rescheduling policy during peak seasons. [December 15th – January 7th. Easter, Ramadan and all public holidays] 

SERVICE BOOKINGS

We operate a no refund policy for service bookings [Shoots and Events], rescheduling communicated not less than 2 weeks to the intended date is allowed however after this, payment will be forfeited. 

Booking can be rescheduled to a future date within six calendar months of the original scheduled date.

LAST UPDATED: 7TH MARCH, 2024

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